Shipping policy

Thank you for choosing DANA MARISE ASHE. As a dedicated United States online retailer specializing in fashion bag merchandise, we adhere to standardized order handling and rigorous logistics management protocols. Our core commitment is to ensure every bag order is thoroughly inspected, professionally packaged, and delivered securely within our stated shipping schedule for all global customers.

1. Order Processing Time

All confirmed and fully paid bag orders will undergo internal validation, quality inspection and protective packaging within 1–7 business days post order confirmation. All warehouse processing operations pause on weekends and official U.S. federal holidays, with no order handling completed during non-working dates.
Processing timelines may be moderately extended during peak shopping seasons and promotional events with elevated order volumes. Our team will send formal email alerts to customers promptly if notable processing delays occur, ensuring full transparency of order progress.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag orders are calculated based on package weight, physical dimensions and final shipping destination. The exact shipping cost will be automatically computed and clearly displayed on the checkout page prior to payment, with zero hidden fees or additional surcharges.
We exclusively offer standard shipping for all in-stock bag products, with an estimated delivery window of 15 business days after warehouse dispatch. This timeframe serves only as a general reference. Actual delivery arrival may be impacted by logistics carrier operational delays, cross-border customs clearance procedures, inclement weather, regional logistical limitations and holiday service suspensions.

3. Shipment Confirmation and Order Tracking

Once your bag order completes all pre-shipping quality checks and is officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing your unique tracking number and official logistics provider details.
Tracking system data will be activated and available for real-time online inquiries within 24 to 48 hours after carrier pickup. Temporary data synchronization delays are standard in cross-border logistics. You may reach out to our support team for manual status verification if tracking information remains unupdated beyond this window.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting precise, complete and deliverable shipping addresses, valid zip codes and active contact details during checkout. Please carefully verify all delivery information before confirming payment to prevent delivery disruptions.
DANA MARISE ASHE holds no liability for misdelivery, failed delivery or parcel loss resulting from inaccurate, incomplete or invalid address information provided by customers. Any packages returned to our warehouse due to address errors will require customers to cover all reshipping fees independently, with original shipping costs non-refundable.

5. Lost or Damaged Packages

If your parcel is verified lost during transit, please submit a formal loss investigation request to our customer support team within 2 calendar days following the scheduled delivery date. We will collaborate with logistics carriers to conduct a full trace investigation and resolve the issue efficiently.
Long-distance transportation may result in unavoidable package extrusion, surface wear or hardware loosening for bag products. If you receive damaged or defective merchandise, please contact our after-sales team within 24 hours of delivery receipt. You must provide clear, unedited photos of both the outer shipping packaging and specific damaged product areas to initiate an official case review and resolution.

6. Bag Care and Usage Notice

Each bag product is crafted with premium materials including genuine leather, durable canvas and synthetic fabrics, with tailored care instructions included for every item. We encourage all customers to follow official usage, cleaning and storage guidelines to preserve product texture, shape and overall service life.
Any product fading, deformation, accessory damage or structural failure caused by improper cleaning methods, unsuitable storage environments, unauthorized alterations or daily artificial misuse is classified as non-quality-related damage. DANA MARISE ASHE does not provide after-sales warranty, maintenance or compensation for damage stemming from improper customer use.

7. International Shipping and Customs Notice

All cross-border international shipments may be subject to import duties, customs clearance fees and miscellaneous import taxes in accordance with the destination country’s local trade policies and commodity supervision regulations.
All customs and import-related charges are the exclusive financial responsibility of the customer. Product prices and standard shipping fees charged by our store do not include any customs tariffs or import fees. We are not liable for package detention, mandatory return or financial losses caused by unpaid customs fees or violations of local import compliance rules.

8. Contact Information

For any questions, concerns or assistance regarding our shipping policies, logistics status and delivery arrangements, please connect with our official customer service team via the channels below:
Trade Name: DANA MARISE ASHE
Phone Number: +1 605-847-4371
Email: service@kevintimely.shop
Physical Address: 2614 Broadmoor Dr, Columbus, GA 31903, United States